If you receive a product from us that is damaged in shipping, defective or that is not the product you ordered, please return it to the Company and we will arrange for a replacement but some conditions applicable.
Applicable conditions are:
1. Order must be checked in front of the delivery person (Inside Dhaka).
2. If you find any defect and you think you need to return the product, inform the “Customer Service Department” as soon as possible along with a picture and return it instantly. (Inside Dhaka)
3. If product is damaged it must be informed immediately after receiving and retuned within 3 days from the day the product has been received. (Outside Dhaka)
4. Product must be intact; however there can be exception (if the product is damaged).
5. Used or swatches product will not be considered for exchange or refund.
6. If the customer chooses or places an order by themselves and want to return/change the product (except damaged products) the request will not be accepted.
7. And in case of return for exceptional circumstances, customer must pay the transportation cost.
8. Original Invoice must be returned along with the product.
Once our company receives your returned product, the product will be forwarded to the Product Development and Inspection Department. It will take 1-2 business days to verify the issue and after verification if it is found that the claim is valid, then the product will be exchanged or money will be refunded.
In the event that customer get a harmed or flawed thing, incorrectly item, we will instantly send you a substitution or issue you a full discount after you have restored the harmed or damaged item. You won't be charged any extra transportation expenses for the substitution of such harmed or flawed shipments.
In the event that our merchant get a harmed, flawed or wrong item, it would be ideal if the merchant return it to the company and the company will mastermind a substitution. At a time few conditions applicable.
Applicable Conditions are:
- Please check the request before the conveyance individual (Inside Dhaka).
- If any imperfection is found, advise the "Client care Department" as quickly as time permits alongside an image.
- The "Client care division" upon discussion with the administration will change/supplant the item or alter the installment. The grievance will be legitimate for 3 days from the day the item has been gotten.
- Used/Swatches or fluid item won't be considered for trade or discount.
- The Return Policy won't be substantial after the seal is broken or if the item sometimes falls short for you
- And if there should arise an occurrence of return for outstanding conditions, the client must compensation the transportation cost.
- Original Invoice must be returned alongside the item.
Return policy to the company
Our Customer Service will organize get of the item from your location, liberated from the conveyance charge. In the event that you live outside Dhaka, if it's not too much trouble send your item by Sundarban Courier Service/SA Poribahan. On the off chance that your arrival guarantee is approved, we will repay your messenger charge.